Civitali Dental and Prosthetic Center srl

Low cost-dentists. Health is not something you can joke about!


Don’t be tempted, trust only who gives you quality and safety.

The story of the low-cost dental centre in Milano that was forcibly closed after its Spanish managers ran off with all the money, has unleashed a series of actions by dentists and dental associations. Syndicates and the Dentists’ Order – speaking to an imaginary patient – said “That’s what happens when you look for price instead of competence”.

The Milan and National Italian Dental Association (ANDI) have bought pages on newspapers to remind the importance, for oral health, of the mutual trust between the patient and the dentist, and the consequent direct connection that is necessary to get adequate therapies, without choosing by price only.

The CAO association has invited all the provincial presidents to cast their watchful eyes on the situation in order to prevent similar events to happen again. They have been asked to summon all the directors of the involved centers (Vitaldent, Dental Plus and so on) and inform such young colleagues – often recruited and exploited because of their naivety - on the penal responsibility they share about the qualifications of operators working in their centers, the diffusion of misleading ads, and the adequacy of their sanitary structures. Also the AIO association and some associations of dental technicians have expressed their opinion on the press.

Luca Dal Carlo is the president of ANDI Veneto and has been dealing with this problem for years. He started, already some years ago, a campaign to make people aware of the risk of incurring in false dentists and referring to low cost centers. “We have started a communication campaign in 2008, both through local media, and by billposting, in order to inform citizens about the risks concerning low-cost centers”, he explains.

“Today, we start collecting the results. People are much more careful and ask for details about materials and therapies. Such campaigns have taught people to be doubtful, even when they turn to a traditional dentist. And this is good”.

“Don’t be tempted, trust only who gives you quality and safety. Choose an ANDI dentist” is the message launched in the last summer ANDI campaign. A message aimed to highlight, Del Carlo says, how many prostheses delivered to the patient are actually manufactured abroad. “This is not a problem per se”  he says, “but in too many cases there’s no enough certainty about either the materials they have been made of or how they have been manufactured. For such a reason we demand to stop all importations, mainly from China, Morocco, India, Madagascar and – in general – from any Country where quality is not certified”.

Maybe closing the borders to such devices is a difficult aim. Though, the demand has generated good media attention. ANDI has another ally in this battle aiming to promote the dental “Made in Italy”: the dental technicians of the Fe.Na.Od.I. Enrico Tolio, the President of its Veneto section, says “we commit ourselves to declare, in the conformity document we release to our customers, the dentists, also the origin of all materials used to manufacture our prostheses”. Will this declaration given, for sake of transparency, also the patients? “It will be at the professionist’s discretion” says Del Carlo “as by law. It’s certain that, upon receiving more information from the dental technician lab, we will be – in turn – more relaxed in guaranteeing to the patient the quality of the rehabilitation provided”.

Both ANDI and Fe.Na.Od.I. have requested the Governative Bodies designated to increase controls on  manufacturers (envisaged by 2007/43 and 93/42 EEC rules), who may easily have prosthetic materials or devices produced in extra-EEC countries and then market them in Italy with no obligation whatsoever.